Employee Satisfaction Survey and Grievance Reporting Mechanisms
Tongwei attaches great importance to the democratic rights of the employees, through regular employee satisfaction surveys, improve the grievance mechanism, open the complaint and reporting channels and other measures, to listen to and collect the opinions and demands of the employees, and to adopt confidentiality procedures to protect the whistleblower, so as to fully safeguard the employees' right to know, participate and supervise.
Employee Satisfaction Survey
Applicable Objects: All employees
Frequency of the survey: conducted annually and on time
Content of the survey:
Tongwei places emphasis on gauging employee satisfaction concerning the Company's developmental status, managerial support, staff training and development opportunities, teamwork dynamics, employee retention, and occupational health and safety measures. The Company devises enhancement initiatives aimed at continuously augmenting the capacity to effectively manage and support workforce and fostering a deeper sense of belonging and loyalty among employees.
Outcomes of the Survey (2023):
In 2023, the job satisfaction survey at Tongwei covered all employees with an average participation rate of 90% and an overall satisfaction rate of 92%.
Frequency of the survey: conducted annually and on time
Content of the survey:
Tongwei places emphasis on gauging employee satisfaction concerning the Company's developmental status, managerial support, staff training and development opportunities, teamwork dynamics, employee retention, and occupational health and safety measures. The Company devises enhancement initiatives aimed at continuously augmenting the capacity to effectively manage and support workforce and fostering a deeper sense of belonging and loyalty among employees.
Outcomes of the Survey (2023):
In 2023, the job satisfaction survey at Tongwei covered all employees with an average participation rate of 90% and an overall satisfaction rate of 92%.
Employee Grievance Reporting
and Escalation Procedures
and Escalation Procedures
Applicable Objects: All employees
Content of the procedure:
Tongwei has formulated a formal Employee Suggestions and Complaint Management Measures to provide employees with complaint policy support, a comprehensive complaint mechanism, and a smooth complaint reporting channel, as a means of encouraging and welcoming employees to make suggestions and to supervise and complain about inappropriate incidents.
Standardized process for employee grievances:
Tmain steps including uploading reporting information, registering and filling in reporting information, formulating an investigation plan, carrying out investigations and providing feedback, accepting the results of investigations, and terminating the process; whistleblowers have a single line of direct contact with the receivers and can initiate a second grievance if they are not satisfied with the results of the first grievance.
Content of the procedure:
Tongwei has formulated a formal Employee Suggestions and Complaint Management Measures to provide employees with complaint policy support, a comprehensive complaint mechanism, and a smooth complaint reporting channel, as a means of encouraging and welcoming employees to make suggestions and to supervise and complain about inappropriate incidents.
Standardized process for employee grievances:
Tmain steps including uploading reporting information, registering and filling in reporting information, formulating an investigation plan, carrying out investigations and providing feedback, accepting the results of investigations, and terminating the process; whistleblowers have a single line of direct contact with the receivers and can initiate a second grievance if they are not satisfied with the results of the first grievance.
Employee Grievance and Reporting Procedures
● Communication between receivers and whistleblowers in a single line during investigation ●
Upload the whistleblower information
The whistleblower can complain and report through the official channels
Register and report information timely
Timely registration of information by recipients of information
Formulate the investigation plan
The head of the supervision department formulates an investigation plan and assigns tasks
Investigate and feedback
The reports are followed up by specialized personnel for investigation and timely feedback
Terminate the investigation acceptance
File for record and terminate the complaint process
Secondary complaint process
Terminate the complaint
File for the record and terminate the process
Conduct secondary investigation
The result of the secondary investigation is the final
If the result is not accepted
Start the secondary complaint-handling process
Access to case-related data is restricted solely to department heads and receivers, ensuring that confidentiality is maintained regarding the
whistleblower's identity and case details
Scope of employee suggestions and complaints:
constructive and feasible opinions and suggestions on the existing process system, existing problems and hidden dangers; complaints on the unjust and unfair treatment encountered by the employees themselves, as well as the violation of disciplinary behavior of employees at all levels of the Company.
Various channels are available for lodging complaints, including telephone, official account, email, and suggestion box. Information on relevant channels is disclosed in Tongwei's ESG report, official website and official account.
Various channels are available for lodging complaints, including telephone, official account, email, and suggestion box. Information on relevant channels is disclosed in Tongwei's ESG report, official website and official account.
Complaint and Reporting Channel at Tongwei
Tel: 028-86168834/86168838
Mobile: 15608175053
E-mail: jcb@tongwei.com
Address: 38th Floor, Tongwei International Center, No.588 Tianfu Avenue, Hi-Tech Zone, Chengdu, Sichuan 610095, China
Official Account: Tongwei Integrity
Internal Account Number: Tongwei Supervision
Procedural confidentiality
We are committed to maintaining strict confidentiality of the complainant and their complaint details, requiring that the investigating contractor have a single line of communication with the informant, and that the relevant information about the case is known only to the head of the department and the contractor. Furthermore, we guarantee the timeliness of the verification and investigation work, and undertake to take the necessary means to protect the personal safety and legitimate rights and interests of the complainant when appropriate.
Contact Us
You can through the following contact information to provide your feedback
twesg@tongwei.com